FAQ Database   Legitimate Email are being tagged with ****SPAM****   If this is the case, then put in a trouble ticket and cut&paste the complete header of the email along with the subject: Whitelist this email We will then add that FROM email address into a list of know GOOD email address so no further emails will be tagged. We run SpamAssassin on our servers but it is impossible for SpamAssassin to correctly determine if the email is spam or not 100%.